Frequently Asked Questions (FAQ)
📦 Orders & Shipping
Q: How long does shipping take?
A: Orders are typically processed within 1–2 business days. Standard shipping within the U.S. usually takes 3–7 business days. You’ll receive a tracking number once your order ships.
Q: Do you ship internationally?
A: Not yet — we currently only ship within the United States. Stay tuned as we expand!
Q: How can I track my order?
A: As soon as your order ships, we’ll send a tracking link to your email. You can also track your order on the Order Tracking page.
🔁 Returns & Refunds
Q: What’s your return policy?
A: You can return unworn, unopened items within 14 days of receiving your order. For hygiene reasons, worn or washed underwear cannot be returned. See our full Return & Refund Policy for details.
Q: How do I start a return?
A: Email us at support@dryform.com with your order number and reason for return. We’ll guide you through the next steps.
Q: When will I get my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect your return.
👕 Product Info
Q: What makes DryForm underwear special?
A: Our underwear is designed with premium, breathable fabrics for all-day comfort. Soft, supportive, and moisture-wicking — you’ll feel the DryForm difference.
Q: Are your products unisex?
A: Not at the moment. We currently offer styles designed specifically for men. More options are coming soon!
Q: What sizes do you offer?
A: We currently offer sizes S to XXL. You can view the fit details on each product page or check our Size Guide.
🧼 Care Instructions
Q: How should I wash my DryForm underwear?
A: For best results, machine wash cold and hang dry. Avoid bleach and fabric softeners to keep the fabric in top shape.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Q: Is your site secure?
A: Yes! dry-form.com is SSL-encrypted, and all payments are processed through secure third-party providers like Shopify Payments and PayPal.
💬 Need Help?
If you didn’t find the answer you’re looking for, contact our support team:
📧 Email: support@dryform.com
📍 Website: https://dry-form.com
